Privacy Policy

1. Who We Are

Flux2to2 AI (hereinafter referred to as "Flux2to2 AI," "we," or "our") provides the Flux2to2 AI web application, which uses artificial intelligence to transform and enhance images.

The data for this service is operated under the name of Flux2to2 AI.

Registered Address: Room 1011, Building 1, Central City Fortune Street, Yijiang District, Wuhu City, Anhui Province, China, Postcode: 241000

Tel: +86 17354290527

When you visit our website and use our services, we are the controller of your personal data. You can contact our privacy team at support@flux2-2.com.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, such as:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed through secure third-party providers)
• Profile information (avatar, preferences)
• Communications with us (support tickets, emails)

Automatically Collected Information

When you visit our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies
• Log data (access times, referring URLs)

Information from Third-Party Services

If you authenticate using OAuth providers (Google, GitHub, etc.), we may receive:

• Basic profile information (name, email, profile picture)
• Authentication tokens
• Any additional information you authorize

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process transactions and manage your account
• Send administrative information and updates
• Respond to your comments, questions, and support requests
• Improve and personalize your experience
• Monitor and analyze usage patterns and trends
• Develop new products, services, and features
• Prevent fraud and enhance security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following situations:

With Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Payment processors (Creem, PayPal)
• Cloud hosting providers
• Analytics services
• Customer support tools
• Email service providers

For Legal Purposes

We may disclose your information when required by law or to:

• Comply with legal obligations
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our terms and agreements

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

• Account and billing records: up to seven years for tax and compliance purposes
• Uploaded images and generated outputs: deleted after fulfilment unless you ask for earlier removal
• Analytics logs: automatically truncated after twenty-six months

When data is no longer needed, we securely delete or anonymise it according to our retention policy.

7. Content Standards

You agree not to upload, request, or share the following:

• Violates any law or regulation
• Illegal, defamatory, hateful, or harassing
• Contains explicit content or involves minors
• Violence or incitement to violence
• Infringes on the intellectual property rights of others
• Intended to create deceptive deepfake or impersonation videos

Content suspected of violating these rules will be automatically blocked by the AI model or submitted for manual review. Repeat offenders will have their accounts banned and will not receive a refund.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You can request access to your personal information and receive a copy in a structured, machine-readable format.

Correction and Update

You can request that we correct or update inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to certain exceptions.

Objection and Restriction

You can object to or request that we restrict processing of your personal information.

Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link or contacting us directly.

Cookies

You can manage cookie preferences through your browser settings. See our Cookie Policy for more information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to be informed about data processing
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making
• The right to lodge a complaint with supervisory authorities

12. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

For significant changes, we will provide additional notice through email or a prominent notice on our Service.

14. Automated Decisions

We may automatically block image generation requests that violate our content policy. You can request a manual review of any automated decision that affects you by emailing support@flux2-2.com